What is Omni Channel?
While its application is constantly evolving, omnichannel refers to a fully-integrated approach to retail commerce that provides shoppers a unified experience across online and offline channels. True omni-channel shopping extends from brick-and-mortar locations to mobile-browsing, ecommerce, social media, retargeting, and everything in between.
FACTS
KEY
(Source: Zendesk)
(Source: Google)
(Source: IDC VIA ThinkWithGoogle)
(Source: RIS/EKN Customer Engagement Tech Trends Study)
Create a Seamless OMNI Channel Shopping Experience
One that is consistent, frictionless, and cohesive!
meet e-bob: a Unified ERP Solution
for your OMNI-Channel Retail & Ecommerce Business Strategy.
A complete cloud based ERP solution that works as an operational management centre to automate and control all of your retail business processes. It empowers you to engage with your customers with the consistent quality service across your every online and offline business node, thus providing you with enough speed and deepest credibility to take run time decisions to make sure your customers are dealt with the ‘first time right’ approach.
Streamline Business processes through
Centralized Inventory Management
A robust solution to automate inventory control across all your sales channels and warehouses in real-time. You can track, transfer, re-price, and restock all from one system.
POS (Point Of Sale)
A powerful Web-based POS system that allows you to sell, manage, and track your brick and mortar sales everywhere, in real time.
Employee Management
A tailored Human Resource Management system designed to manage your staff’s day to day tasks and KPIs.
E-Commerce
An accurate, consistent, and high-performance online storefront that provides complete product and inventory management with an SEO-optimized back-end, mobile responsiveness, and beautiful designs.
Order fulfillment
Fulfill and track orders from all sales channels and warehouse with additional capability of tracking Cash on Delivery Payments and Couriers.
Business Intelligence
Drive your business forward by harnessing data from all channels to generate meaningful reports and dashboards.
DELIVER A CONSISTENT,
PERSONALIZED EXPERIENCE
In today’s hyper-competitive, hyper-connected global marketplace, it is critical to connect with your customer on personal and individual level. To make this truly happen, your business needs the ability to build a central repository of all of your customer interactions that can help track customer shopping habits and preferences. Thus, helping you generate more ideas on how to create offers that will encourage your customers to come out and get more engaged with your brand while shopping. In addition to this, customer complaints and grievances can no longer be neglected and need to be tracked and dealt with effectively.
CRM
Build a central data base of your entire customer base from all your outlets, Ecommerce stores, and always stay updated to their purchase history, loyalty and shopping preferences.
LOYALTY PROGRAM
Reward your customer and grow repeat business with a customised loyalty program that’s simple to manage and easy for your customers to join.
Campaign management
Design Tailored, customised and relevant sales and marketing campaigns for your valued customers, while using central database of your customers.
Complaint management
Protect your brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
READY TO GO OMNICHANNEL?
Not selling your products online yet? Are you utilizing multiple sales channels but through disconnected systems? And are wondering whether this is the right product for you?
Request for Demo